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Orders + Returns


Taxes

Taxes are automatically charged for residents of New York State. For International orders, customs duty will be incurred (the amount of which is determined by the country of residence). We are not responsible for customs duty. 

Order Status & Changes

After completing your order, you will receive a confirmation e-mail of your order summary. And upon shipping, you will receive e-mail with tracking information.

Payment Options

Prices are listed in $USD.
We currently accept credit card payments.

Shipping

All orders ship from New York, USA. You can select between a carrier such as Fedex Ground, Fedex Express, UPS, DHL or the postal service USPS. Free shipping offered with USPS for Domestic shipments only. Orders are shipped within 2-3 business days. 

Custom Orders

Don't see what you're looking for? Love a piece but wish it was a different color or just a couple of inches longer? E-mail us to inquire about a custom order. Most of our offerings can be made in any color. All custom orders are final sale and typically and ship 30-60 days from the date of payment, unless otherwise specified. We do not begin any custom work until paid in full. We generally do not charge extra for custom orders unless the design itself is altered, the amount of material used significantly increased.  Custom bridal work, garments, or gloves take longer.

Canadian Customers

If you are based in Canada and interested in an item, contact us. We may be able to direct you to a local stockist. 

International shipments are subject to duties, taxes, and brokerage fees, not included in the price of shipping. These are the responsibility of the recipient. We are not responsible for any package lost or damaged while in transit. We reserve the right to refuse shipping of any order.

 

International Customers

We ship worldwide. Check our Stockist Page for a Stockist in your region. International shipments are subject to duties, taxes, and brokerage fees, not included in the price of shipping. These are the responsibility of the recipient. We are not responsible for any package lost or damaged while in transit. We reserve the right to refuse shipping of any order.

2021 Holiday Exchange Policy
If for any reason you would like to exchange items ordered between December 8th-22nd 2021 the return waybill is on us!
You must submit your return by email by January 6th, 2022, and we will send you the necessary documentation and shipping instructions.
Offer applies to any order within the US and Canada, orders over 500$ to Europe, and orders over 700$ international. 
Returns are subject to our regular policy below.

Returns & Exchanges

To return your unworn piece within 10 days of receiving your order, contact shop@arielledepinto.com. (Instagram and/or Facebook messages aren't valid for return requests) You will be granted a Return Authorization (RA) number, valid for 7 days. We must receive your piece before your RA number expires. All returns must include original packaging and tags. All returns must be sent via registered mail or via, Fedex or UPS in their original condition, to the address given with your RA. Valid for non-sale items only. All custom + special orders are final sale and discount codes cannot be applied. 

Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us minus cost of shipping, including complimentary ship orders as per listed standard ship rates, and any duty or fee that is charged for mislabeled documentation. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost. If you have questions about return customs documentation please contact us.

Returns will be credited to the original method of payment within 2 billing cycles. We reserve the right to refuse returns if they do not meet our return policy

Within 10 days of purchase we accept returns/exchanges on sale items up to 15% off only, sale items over 20% off are exchange only, all sale items over 25% off are final sale

Lost and Stolen Packages

All our packages are sent with a tracking number. Should you require a signature for delivery please request it upon checkout. We strongly encourage selecting route package protection on all orders. Here is the link to file a claim with Route In the rare case of a lost or stolen package, it can take approximately 5 days for route to review your claim. We do not ship replacements or issue reimbursements until the issue has been resolved. We are not responsible for lost or stolen packages.