Orders + Returns

The item I want is available on the Canadian Webshop, but I live in the USA

At this time, we do not offer to transfer pieces from our Canadian to our USA webshop, nor vice versa. If the piece you want is available in an other Webshop, you shall place an International order. Please keep in mind that duties and taxes may apply.

 

TAXES

Taxes are automatically charged for residents of Canada. For International orders, customs duty will be incurred (the amount of which is determined by the country of residence). We are not responsible for customs duty. 

 

ORDER STATUS AND CHANGES

After completing your order, you will receive a confirmation e-mail of your order summary. And upon shipping, you will receive e-mail with tracking information.

 

PAYMENT OPTIONS

Canadian Webshop prices are listed in $CAD, USA Webshop prices are listed in $USD.

We currently accept payment by Visa and MasterCard only.

Any order placed within Canada is subject to 5% gst. Any order place within Quebec is subject to an additional 9.5% qst

 

SHIPPING

Orders placed from our Canadian webshop ships from Montreal, Canada using TNT, Fedex Ground and Fedex Xpress for International shipments, and Canada XpressPost for Domestic shipments. Shipping will be calculated at the time of order completion.

Orders placed from our USA webshop ships from New York using TNT, Fedex Ground and Fedex Xpress for international, and USPS for Domestic shipments.

In-stock items ship within 2-7 days of order.

International shipments are subject to duties, taxes, and brokerage fees, not included in the price of shipping. These are the responsibility of the recipient. We are not responsible for any package lost or damaged while in transit. We reserve the right to refuse shipping of any order.

 

Standard Shipping Rates for order placed on our Canadian Webshop:

Canada : $10.00  (free for orders over $500)

Continental US / Mexico: $25.00 (free for orders over $500)

International: $55.00  (free for orders over $500)

 

Standard Shipping Rates for order placed on our USA Webshop:

USA : $10.00  (free for orders over $500)

Canada / Mexico: $25.00 (free for orders over $500)

International: $55.00  (free for orders over $500)

 

RETURNS

 

We want you to be happy with your piece. To return your unworn piece within 10 days of receiving your order, contact shop@arielledepinto.com. You will be granted a Return Authorization (RA) number, valid for 7 days. We must receive your piece before your RA number expires. All returns must include original packaging and tags.  All returns must be sent via registered mail or via TNT, Fedex or UPS in their original condition, to the address below.

 

Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us less cost of shipping, including complimentary ship orders as per listed standard ship rates, and any duty that is charged for mislabeled documentation. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost. If you have questions about return customs documentation please contact care@arielledepinto.com

 

Returns will be credited to the original method of payment within 2 billing cycles. We reserve the right to refuse returns if they do not meet our return policy.

Discounted and custom items are final sale.

 

RETURNS

ARIELLE DE PINTO DESIGNS

5 Osmund Court

Toronto – Ontario – Canada

M2H 1P5

t. +1 514 940 0602

 

 

 



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